Paraphrase

This is the feedback step, one of the most important parts of the LEAPS process. This is how you confirm that you really understand what the other person has said. Interestingly, in a conflict situation, where the other person is angry at you, simply repeating back what he or she just said has a calming effect. It’s almost like magic.

Something like: “If I understand you correctly, you said_[paraphrase what you think the other person said]___”

Even when the other person is already angry, he will subconsciously recognize his own thoughts, and will get the message that you are trying to empathize. If you do this right, the response will be an affirmation, and can increase rapport.

Next: Summarize