Summarize

Well, I finally got around to writing about the last step in the LEAPS sequence.

“Solve” would also work here, except that you just can’t solve every problem. This step is where you try to move to a win-win solution if at all possible.
As Dr. Thompson emphasized in his book, Verbal Judo: The Gentle Art of Persuasion, you should not care what the other person says, only what he does.

To summarize

L — Listen

E — Empathize

A — Ask

P — Paraphrae

S — Summarize